Jacquie Ottman's Green Marketing Blog
A Smart New Way to Segment Green Consumers
Posted on February 06 2010 by Jacquelyn Ottman
When you target customers, it helps to know if they’re “dark green”, “light green” or “basic brown” in their attitudes, but, with so many green issues, products, and labels out there, it may be more relevant to your branding and communications to understand their personal green interests.
Ask: To which environmental organizations do members of our target audience belong (The Appalachian Mountain Club or Greenpeace)? Which types of vacations do they take (hiking or the beach)? Which environmental magazines and websites do they read or visit? (Sierra or Animal Fair?) Which types of products do they buy? (green fashions or …
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Opportunities for Marketing to the Green Consumer
Posted on January 09 2010 by Jacquelyn Ottman
Consumers buy over $200 billion of natural personal care and cleaning products, organic produce, hybrid cars, fair trade coffee, compostable plates and cups, and other green products and services.
Please join me on February 4, 2010 (in New York City) for Opportunities to Market to the Green Consumer. Network with members of the Columbia Business School Alumni Club and other senior marketing professionals from New York. Listen to green marketing practitioners from HSBC, Ozocar and Sundance Channel talk about opportunities to build green brands, innovate new products and services, and contribute to the bottomline. I’ll be moderating the panel and …
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How to Avoid Greenwash
Posted on January 09 2010 by Jacquelyn Ottman
Greenwashing—communicating (even unintentiionally) that one’s product or company is greener than it actually is—is the Number One challenge of green marketers today. Greenwashers can expect swift retribution from consumers, advocates and the media in the forms of lost sales and tarnished reputation.
To help smooth the way for our clients and other green marketers, I’ll be moderating a special virtual conference on Thursdday, Jan 14, 2010. It’s called: Building Credibility, Avoiding Greenwash.
Join us online for a look at unfolding strategies and best practices for establishing credibility for your sustainable brand.
This jam-packed, full-day, online conference will teach you…How to …
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Guest Blog: Green Marketing and the Simultaneous Pursuit of Growth and Reputation Enhancement
Posted on October 16 2009 by Jacquelyn Ottman
This is a guest blog post, written by Eric Lowitt.
A company that I admire shared a story that highlights a green marketing conundrum faced by a growing number of companies. The story, told by a progressive drink distributor, went something like this:
The company held an off-site with the salesforce dedicated to one of their key accounts. The company invited executives from the key account to present ways the company could increase sales through the account. Nestled among the usual suspects was “prove that you are a sustainability leader.”
The company was surprised, not because they doubted that green …
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Earn Your Sustainability Certificate!
Posted on October 09 2009 by Jacquelyn Ottman
Looking to learn more about sustainable business? Want to switch into a green job? Consider earning a certificate in Sustainability from the MAKING GREEN FROM GREEN Sustainability Certificate Series hosted by the Columbia Business School Alumni Club of NY (which I Co-Chair). All you need to do is attend 6 of the 8 topics in order to be certified. (OK to just attend one or two events, too -- and you don't have to be a member of the Columbia B School Club, the series is open to all.)
This is an 8 part series that covers the following topics: …
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Why Jacquie Ottman’s Green Marketing Remains Relevant
Posted on September 08 2009 by Jacquelyn Ottman
Guest post by Peter Korchnak, who writes the Sustainable Marketing Blog.
I recently read for the first time and reviewed Jacquie Ottman's Green Marketing: Opportunity for Innovation (2nd edition) and this is what struck me: "[M]ost of what I read nowadays about sustainability and marketing, Jacquie covered in Green Marketing more than a decade ago."
Though sustainability* has made inroads throughout the corporate world, with the likes of Nike and Walmart implementing sustainable practices on a large scale, green marketing literature and blogs recycle the same old themes. If green - or at least parts …
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Happy Birthday J. Ottman Consulting—Celebrating 20 Years
Posted on July 28 2009 by Jacquelyn Ottman
Dear Clients and Friends,
Today marks twenty years since I started J. Ottman Consulting.
A lot has happened since 1989! I thought green would be mainstream by 1995 (!), but I’m delighted to see it’s finally here.
In 1989 there were no green conferences, books on green marketing or green websites (or even the Web). Today it’s gratifying to go to conferences, socialize on Twitter and Linked In, and see how many consumers, professionals and organizations are now incorporating the environment into their decisions and purchasing.
I’ve got a lot to be thankful for – …
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Green Marketing Success Strategies From Sustainable Brands ‘09
Posted on June 03 2009 by Jacquelyn Ottman
Optimism is the sentiment coming from the Sustainable Brands 09 conference taking place in Monterey, California this week. Consumer polls suggest that concern about the environment (relative to the economy) and stated intent to spend premiums on green brands is holding up in a tight times. Importantly, this is being played out in the green marketplace as well.
Concrete case examples of brand successes being presented at the conference suggests that pursuing a course of sustainable branding is indeed the route to sustainability even—against a backdrop of the toughest economic times any of us has ever experienced. Cases being …
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Green Marketing: What Not to Say
Posted on October 22 2008 by Jacquelyn Ottman
Don’t join the growing number of marketers throwing around phrases like “environmentally friendly,” “Earth friendly,” and “ozone friendly.” While such claims have a calming ring, they can be very misleading. Here's how to avoid some common traps.
The simple fact is, there is no such thing as an "eco-friendly" product; all use resources and create waste to some degree. To avoid such confusion in the marketplace, the Federal Trade Commission introduced its Environmental Marketing Guidelines in 1992. Some are some key takeaways.
- Be specific. Marketers are liable not only for inaccurate statements but also for consumers' misinterpretations of …
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What’s Law Got to Do with It?
Posted on September 24 2008 by Jacquelyn Ottman
An Australian law firm recently blamed fuzzy regulations by government bodies as a key source of confusion, and hence risk, for would-be green marketers. Is this a fair accusation? More importantly, is it even relevant?
While no government can be expected to stay completely current on a fast-moving green vernacular, it can be expected to define the territory in order to protect consumers from potentially fraudulent and misleading green terms. Government watchdogs such as the U.S. Federal Trade Commission and the U.K.'s Advertising Standards Authority are working hard to establish hard definitions for the many green marketing terms in …
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Address Sustainability or Risk Not Being Sustained
Posted on July 22 2008 by Jacquelyn Ottman
In an age where sustainability has begun to assert itself across the consumer and business-to-business product spectrums, those managers who fail to respond to social and "green" initiatives will find their brands swiftly barred from consumers' hearts and pockets.
Films like Supersize Me and An Inconvenient Truth are radically altering the marketing landscape. In response to such media, McDonald's has launched a bevy of healthy alternatives, and the market for hybrid and alternative fuel (ethanol/bio-diesel) automobiles is booming. This method of creating change through media has consumers better informed than ever. The result? Companies are forced to shape up, …
MORE...How Far, Pray Tell?
Posted on July 22 2008 by Jacquelyn Ottman
How far have your products traveled from manufacturing plant or farmer's field to market? Perhaps it's time to tell your consumer. In a marketplace where more and more consumers want to know their carbon footprint, and the marketers themselves are often confused about how to craft their sustainability messages, meaningful, easy-to-understand information is at a premium. Too many think, for instance, that bamboo (which travels 6,000 miles to get to your floor) and fair trade bananas are going to "save the planet," when the truth is that locally procured alternatives are the better environmental bet.
Finding ways to …
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Make It Your Own
Posted on July 22 2008 by Jacquelyn Ottman
Look around at the all green campaigns today and you'll see a focus on personal involvement, coupled with a glut of environmental advice such as purchasing CFLs. However, amidst all the clutter, the question arises: How can you differentiate your communications in a marketplace crowded with green advertising? The answer lies not in screaming for more energy efficient products, but by articulating your niche. Consumer empowerment marketing angles have merit, but the most powerful green messaging derives from core business functions. Bland claims of "win-win" situations, of "how to do well by doing good," no longer cut it. Instead, work …
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Move Over Kermit - Employees Are Taking the Eco-Spotlight
Posted on July 22 2008 by Jacquelyn Ottman
To help spread the word about their new sustainability campaigns, leading companies including Coke, Anheuser Busch, and Ford are starting to leverage one of their most powerful assets: their employees.
Using employees to promote sustainable initiatives is a winning strategy. Why? Employees are “regular people” and, as such, they are much better equipped to gain more trust and confidence of prospective consumers than splashy Hollywood celebrities, million dollar CEOs, and paid pitchmen. Employees are objective critics of their companies' greenness. If employees are viewed as involved and openly on-board with the company’s sustainable initiatives, consumers are more likely to …
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Before They Buy, Consumers Have to “Buy It”
Posted on July 22 2008 by Jacquelyn Ottman
Back in December 2004, HSBC became the first major bank to commit to carbon neutrality, aiming to improve energy efficiency, buy "green electricity," and then offset the remaining carbon dioxide emissions using carbon "allowance" or "credits." As a global bank with numerous offices and branches gobbling up significant amounts of fossil fuel-generated energy, HSBC made a smart strategic move by committing to carbon management. And the scope of that commitment, paired with the strong business case for action, gave HSBC the credibility it needed to deliver an effective sustainability-focused marketing appeal: "There's No Small Change" a campaign launched earlier this …
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